I promise to not only hear, but listen.
I promise to focus on meaningful ways in which my job enriches the lives of others.
I promise to treat each Member as an individual who is deserving of my respect, attention and highest level of professionalism.
I promise to work as a team player for the maximum benefit of our Members.
I promise to treat every Member's problem as an important issue.
I promise to make earning the loyalty of our Members the goal of every call.
I promise to communicate sincere concern for our Members and to express appreciation for the opportunity to help then, share their burdens, and lighten their load.
I promise to carefully explain the steps of service being provided for Members during each call.
I promise to look for ways to give Members more than they ask and to create value for then with every call.
I promise to handle each interaction with every Member as if that experience will be the sole factor in determining whether a person keeps the PPL Membership
I promise to allow each interaction with our Members to be guided by the vision of Justice for All.